CU issues!

[MadCat]

My CU list is newest first. Castle Rock loaded new episode from Monday, but is sitting in last week's section of my list - has not moved to the top. Just an FYI.

[felidahmusonda]

Grace,

PLEASE HELP ME!!! i have been reporting my catchup issues with live chat on DSTV now for over 4 months!

MY account is in Zambia and the channel Zambezi Magic 160 on our guide has NOT one catch up show showing anymore!!! I have been trying to get this resolved but nothing has worked!

the date my family Zambia, My kitchen Party Zambia, Land Lady Meets Land Lord and countless other shows are not longer showing and they used to before October 2018!! I am no sure who else to ask for help!!!!

[Grace_DStv1]

@Jan-Horn, glad to hear that . 

[Jan-Horn]

I do have both episodes on CU now Grace. it was just E15 that loaded only last night. We had E16  since it aired. There were a few funnies on the Explora this week at one stage we had no. nothing zero CU titles loaded all were on CU+ only but a hard reboot restored all that. Thanks 

[Grace_DStv1]

Hi @Jan-Horn, the episode was played back again. On this end, we have E15 and E16 on CU. Can you PM me your smartcard number. 

[Jan-Horn]

Ok NCIS E15 loaded overnight 

[Jan-Horn]

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@Grace_DStv1 wrote:

@Jan-Horn, E15 has been expedited. 

What is the progress with NCIS E15 it is still only on CU+

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[Jan-Horn]

All our CU tiles were missing. VOD only showed 5 assets downloaded. A hard reboot restored the CU titles but NCIS E15 is still only on CU+ 

[Jan-Horn]

E16 loaded last night. We decided to wait for E15 to load before watch it, now I see that all the episodes have been removed from CU and are only available  on CU+ 

[Grace_DStv1]

@Jan-Horn, E15 has been expedited.