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CU online buffering - Upgrade plans

24 REPLIES 24
Telenovela

Re: CU online buffering - Upgrade plans


@Grace_DStv1 wrote:

@Uel_M- the teams involved have been working on resolving this issue. As you might know, tests need to be conducted in order to find out where the issue lies. For now, we need to get more info on your buffering issue for the support team to help. 

- Is this issue via your Explora or web streaming?

- If so, how the is Explora is connected?

- Does this normally occur always or in peak times only?

- Which ISP are you with?

- ping explora.dstvcdn.com

- Do traceroutes to explora.dstvcdn.com

- Try and download http://explora.dstvcdn.com/test.bin and look at what the speeds look like. a 10M line should give between 900 - 1000 KB/s - This should be more than enough to watch a HD movie via the Explora without interruptions. (Dont download the entire file) its 10G.

- Depending on your ISP, we can add manual host entries for explora.dstvcdn.com to test with etc.


Still awaiting solutions as movies are still buffering throughout. Today was better, only buffered about 10 times in 2 hours watching Oceans Eleven 

| Windows 10 - Chrome Browser | Afrihost 20Mbps Capped ADSL | Explora |

Anime

Re: CU online buffering - Upgrade plans

test.bin doesn't even download.

 

0.0 of 9.5GB for 10 minutes now. 

 

Netflix's fast.com speedtest - on my laptop, using wifi shows 42Mbps. 

 

DStv's servers are borked.

Highlighted
Telenovela

Re: CU online buffering - Upgrade plans

Buffering issue once again every couple minutes.....

 

- Issue via web streaming, Chrome, Windows 10.

- Movie: One Night With The King.

- Trying to watch now, 20:45.

- Afrihost isp 8mbps line.

- Speed Test: 26ms, 7.4mbps down, 0.64mpbs up.

- test.bin download speeds between 820kb/s and 918kb/s.

-----

C:\Users\User>ping explora.dstvcdn.com

Pinging d93iqhdba7sql.cloudfront.net [143.204.65.142] with 32 bytes of data:
Reply from 143.204.65.142: bytes=32 time=75ms TTL=246
Reply from 143.204.65.142: bytes=32 time=98ms TTL=246
Reply from 143.204.65.142: bytes=32 time=95ms TTL=246
Reply from 143.204.65.142: bytes=32 time=99ms TTL=246

Ping statistics for 143.204.65.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 99ms, Average = 91ms

-----

C:\Users\User>tracert explora.dstvcdn.com

Tracing route to d93iqhdba7sql.cloudfront.net [143.204.65.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 * 32 ms 30 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 90 ms 90 ms 105 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 51 ms 54 ms 56 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 26 ms 25 ms 28 ms 196-10-140-105.ixp.capetown [196.10.140.105]
7 27 ms 26 ms 27 ms 52.93.57.72
8 70 ms 75 ms 82 ms 52.93.57.81
9 25 ms 25 ms 24 ms 52.93.57.185
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 25 ms 25 ms 25 ms 143.204.65.222

Trace complete.

-----

 

| Windows 10 - Chrome Browser | Afrihost 20Mbps Capped ADSL | Explora |

Nominee

Re: CU online buffering - Upgrade plans


@Luke7777 wrote:
I thought this is now a community forum... users helping each other Smiley Very Happy

Nope, for discussing that you also need 1329 kudos and 18 additional  undiagnosable badges. Subject to changes of course Smiley Tongue

Doin' it 4 Tv

Re: CU online buffering - Upgrade plans


@Optimist wrote:

In the past MC have moderated for talk like that on their forum, may be best to discuss privately ;-)


I thought this is now a community forum... users helping each other Smiley Very Happy

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Doin' it 4 Tv

Re: CU online buffering - Upgrade plans


@Uel_M wrote:

@Luke7777 any legal suggestions for me to try? I'm already on Netflix and Showmax but any others that are worthwhile for me to explore?


Those 2 should keep you busy Smiley Happy 

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Telenovela

Re: CU online buffering - Upgrade plans


@Optimist wrote:

In the past MC have moderated for talk like that on their forum, may be best to discuss privately ;-)


Thanks for the heads-up Optimist. 

| Windows 10 - Chrome Browser | Afrihost 20Mbps Capped ADSL | Explora |

Nominee

Re: CU online buffering - Upgrade plans

In the past MC have moderated for talk like that on their forum, may be best to discuss privately ;-)

Telenovela

Re: CU online buffering - Upgrade plans

@Luke7777 any legal suggestions for me to try? I'm already on Netflix and Showmax but any others that are worthwhile for me to explore?

| Windows 10 - Chrome Browser | Afrihost 20Mbps Capped ADSL | Explora |

Doin' it 4 Tv

Re: CU online buffering - Upgrade plans


@BlueFly wrote:

It is becoming clear that the MC infrastructure is not up to the task in peak periods. I sure hope that they start investing that profit in providing a reliable service. At the speed fibre infrastructure is being rolled out, and other, better value for money streaming providers are ALREADY an option, MC is going to be put under a lot of pressure.

 

Winter is coming...


Fixed that for you Smiley Happy

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode