Catch Up Message "This Service is only available on selected package

[dougiedanger]

No I have had these decoders for a year now. However the primary decoder had an issue where it wasn't recording properly, I deleted all the error recordings and when I finished it froze then rebooted and the problem started so I assume a bug. Not sure what MC did, they said they sent a signal and after about 30 minutes or so the problem resolved.

[GeoffD]

So it was a service authentication issue that MC failed to set up properly? Did you change decoders recently?

[dougiedanger]

Thanks, I was getting no joy from MC yesterday however this morning after I sent this a CS agent managed to resolve the issue. Much appreciated for the time taken to reply.

[GeoffD]

If you have a package that should be giving you access to these services and you are not able to and had access before, then it is either an authentication issue or a new sw bug. Both are MCs problem.

[dougiedanger]

Hi GeoffD, Do you know if there is a solution to this issue? My primary decoder started yesterday giving me this message. Box office and record functions are working fine and catch up is updating I just can't view anything.

Thanks

Doug

[GeoffD]

Is this on the decoders or on the online or webs services?

Which decoders do you have?

[samalijoey]

I get a message that "This service is only available on selected package" every time I want to watch a programme on Catch Up. This problem only started a couple of days ago. I am subscribed to Premium + Extra View package. I also noticed the Show option in the Catch Up menu is greyed out. Please how do I resolve this?