They have had problems since their major system update. Has anybody checked your signal strength? If Catchup starts downloading at the support centre ( can take up to 48hrs), then the problem could be with your installation. Might be worth your while recalling the original installer.
I bought explorer in August and catchup has never worked. There is a message that says Dstv Catchup is not available in this country. No one at Dstv could help resolve this to-date
Best solution is to take your decoder to Multichoice. They actually swopped out mine ( fortunately I have insurance). Both were swopped the p2 pvr as well as the Explora and all is fine now.
Eventually spoke to MC. It all has to do with their upgrade, funny I can get catchup through DSTV NOW on my IPAD and laptop, but ni\ot through my EXPLORA, guess the pre upgrade testing was not so hot!!!
I am going to take up the issue of refund for services NOT rendered, watch this space