We are uning universal installation @Grace_DStv1
Note that "SMATV" would only possibly apply to you if you're in a communal complex, not at all if you have your own dish.
@anisha_maharaj, send us the screen-shot of tuner 3. Are you using SMATV or Universal installation? We need to check these before we format the Harddrive.
My dstv explora 3 was installed last week and the catch up is still not working. It says catch up is not available in this country yet
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