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Missing on CU - Explora 2A & 3A Premium

15 REPLIES
Moderator

Re: Missing on CU - Explora 2A & 3A Premium

Hi @Jan-Horn, nothing as yet - sorry about that. We have sent an urgent request for the team to give us an update, also included the recent issue raised as well. 

Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium


@Grace_DStv1 wrote:

@Jan-Horn wrote:

Still no response from the Mods and the Series is still  unsearchable. 


@Jan-Horn, checking this with the decoder operations and VOD teams. We'll provide feedback once they get back to us. 

 

Still no feedback regarding this Grace?

 

Also a new problem. We fell behind with our viewing of Taken. noticed this Morning that episode 10 was about to expire and now that we want to do a it of Catch Up  all the episodes are gone from CU and only available on CU+

That is the problem we have with the titles being all over the show and not on the order it aired like it used to be. 


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Moderator

Re: Missing on CU - Explora 2A & 3A Premium


@Jan-Horn wrote:

Still no response from the Mods and the Series is still  unsearchable. 


@Jan-Horn, checking this with the decoder operations and VOD teams. We'll provide feedback once they get back to us. 

Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium

Still no response from the Mods and the Series is still  unsearchable. 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium


@Thoko_DStv1

 


I really don't know why we still bother to report problems if the mods are not prepared to do something or at least just respond to our posts. 

 

Via PM you wrote On your CatchUp, please check under 'Series' on your A-Z list if 'NCIS: New Orleans' Season 4 is not available.

 

Now I have given you feedback with screen shots via PM and this thread yet all we get is silence  from you. 

We were promised better service by senior management when this forum was announced with the same team monitoring facebook and twitter also monitoring and assisting in this forum yet we are still redirected by the mods to the social media platforms for problem relating to subscription. 

Can we please have feedback as to what is being done about certain titles not being unsearchable in CU 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium


@Thoko_DStv1 wrote:

Is this the only missing title on your CatchUp?.

 

And some more information.

Using all available search options it cannot find NCIS New Orleans on either the 2A or 3A decoders.

If you go through all the titles, and currently there around 416 assets down loaded according to the VOD Status, you eventually find it under Series where it should be . Although the little has been loaded the Search facility can not find it.

MC please  find the reason for this pe\roblem and correct it 


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium


@Thoko_DStv1 wrote:

Is this the only missing title on your CatchUp?.


A bit of additional information. 

Although the NCIS title show and is accessible from the Explora 2A when you do a search from CU for the title you get the same result as per my screen shot. Using any of the words in the title does not give any results. 

NCIS: New Orleans is not searchable on either of the two models and the CU team should look at what is wrong with the data they load. 

Curious that it does show up on "titles you are watching" and is fully functional in that platform but it can not be found amongst the other CU titles 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Highlighted
Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium

Search results as requested 

NCIS NE.jpg

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Doin' it 4 Tv

Re: Missing on CU - Explora 2A & 3A Premium


@Thoko_DStv1 wrote:

Is this the only missing title on your CatchUp?.

 To my knowledge yes it is but then the 3A being the secodary in the XV setup is not used all that much. All the other Titles set up in the "Shows you are Whatching" list are up to date.


 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S6   Samsung Tab
Moderator

Re: Missing on CU - Explora 2A & 3A Premium

Is this the only missing title on your CatchUp?.