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Missing on CU - Explora Premium

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Re: Missing on CU - Explora Premium

Missing Hawaii Five 0 S8 Ep8 aired last night missing on Explora 2A

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
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Re: Missing on CU - Explora Premium

As mentioned;

1. @MadCat has had her installation checked properly, and I've assisted with some of that in checking her signal values - I think you know that I know what I'm doing.

2. She has a second Explora 1 on the premises, it doesn't give these problems.

3. Quite a few others have reported these cyclic issues before. The fact that they no longer bother says nothing re @MadCat 's situation.

 

@Grace_DStv1  should be able to confirm much of this, she was in attendance for ages on the old forum.

 

If the issues are software or even hardware related, on some Explora 1 units only, it's for MC to unravel that themselves.

 

I am missing more again this week, I'm just not interested in reporting it anymore.

I'm done discussing this, MC is not good at listening. But I do wish you well with your investigation.

Doin' it 4 Tv

Re: Missing on CU - Explora Premium

Hi @MadCat

The Affair e4 and Nashville e7 are loaded. Better Late than Never is only available on DStv EXtra and the finale was loaded on 04-SEP-2018 21:01:00 and will expire 2018/09/18  21:00:00.

However, we are noting that you keep missing titles every week and it seems the issue is only consistent with your unit. What are your signal levels on your Explora, do you find that they fluctuate a lot which could, in turn, suggest that there might be a slight issue with your installation setup or possibly it's a decoder software issue that we might need to look at from a testing perspective.

Doin' it 4 Tv

Re: Missing on CU - Explora Premium

Missing:

 

Better Late than Never final ep 8

The Affair ep 4

Nashville ep 7

Moderator

Re: Missing on CU - Explora Premium

Hi @MadCat , Madam Secretary Ep15 is loaded, The Affair episode 4 is available, NCIS New Orleans episode 3 is loaded, Lethal Weapon episode 4 is available as well as Quantico episode 11. The only two missing titles are Queen Sugar and Better Late than Never, we will notify the Catch Up team of this.~

Doin' it 4 Tv

Re: Missing on CU - Explora Premium

Missing:

 

Better Late than Never final ep 8

Queen Sugar ep 9

Madam Secretary ep 15

The Affair ep 4

NCIS New Orleans ep 3

Lethal Weapon ep 4

Quantico ep 11

Doin' it 4 Tv

Re: Missing on CU - Explora Premium

Having a bad week, missing:

 

Better Late than Never final ep

NCIS ep 11

Queen Sugar ep 9

Blacklist ep 5

Animal Kingdom ep 5

Strike Back ep 4

Madam Secretary ep 15

The Affair ep 4

Doin' it 4 Tv

Re: Missing on CU - Explora Premium

We have noted that there is an issue with most Catchup titles, both CU and CU+ but the tech team is working on a fix.

Doin' it 4 Tv

Re: Missing on CU - Explora Premium


@MadCat wrote:

@Cya_DStv1 wrote:

Are the titles still missing?


Missing

 

Better Late than Never ep 8

Ransom ep 1

Ransom ep 2

Ransom ep 3


Still missing Better Late than Never ep 8.

 

Don't know what is going on with Ransom.

Doin' it 4 Tv

Re: Missing on CU - Explora Premium


@Cya_DStv1 wrote:

Are the titles still missing?


Missing

 

Better Late than Never ep 8

Ransom ep 1

Ransom ep 2

Ransom ep 3