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Missing on CU - Explora Premium

BoxOffice

Re: Missing on CU - Explora Premium

MC field services did a forced update of the software on the Explora this morning. It took about 10 minutes after the installation for all the titles CU and BO to reload. We will monitor and report back.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
BoxOffice

Re: Missing on CU - Explora Premium

That sound very much like the situation on my Explora after the last update. Only a few CU titles and 5 Boxoffice titles. Vod Status showed 66 asses downloaded. Thought I would give its a chance to recover but after a day did a hard reboot (full power off). a Day later the system fully recovered and Vod Status currently stand at 595 assets downloaded.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Showmaxed

Re: Missing on CU - Explora Premium

Most likely related to the current s/w bug, doesn't seem to be a CU dept. service issue.

Your decoder is certainly more sensitive or long term affected than most.

Trending

Re: Missing on CU - Explora Premium

Something is wrong with my CU. All day yesterday I had like 5 items on normal cu the rest was either gone or cu+ only 

~EXPLORA 1~ ~EXPLORA 2a~
BoxOffice

Re: Missing on CU - Explora Premium

@Mod Grace DSTV Madam Secretary E12 loaded last night on CU. It must be noted that of the 18 Titles listed in my "Tv shows you are watching" we experienced this problem only twice first with Station 19 and now with Madam Secretary.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Showmaxed

Re: Missing on CU - Explora Premium

I'll have to add more about BO (uses the same VOD streams as CU does), there's some original developments today.

 

I had reason to reboot.

A long time later, I discover one more BO title now missing and much of the display order changed (this behaviour not noticed before for either of these developments).

 

Closer inspection of the BO PVR list webpage reveals that two of the titles I have are not even listed there, and another two listed there are not on my Explora (one will have been before the reboot but I don't know which one).

 

Any more detail would have to wait until I'm caught up with the software, but I think the point about the state of the service is now well and truly made.

BoxOffice

Re: Missing on CU - Explora Premium

I will PM you my physical address. Your nearest field office would be Johannesburg or is it Bloemfontein. That would be between 160 and 300km
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Community Manager

Re: Missing on CU - Explora Premium

@Jan-Horn, we're trying to get someone from the Field Service department to come and assist with a forced software upgrade. 

BoxOffice

Re: Missing on CU - Explora Premium

@Nontsiki_DStv1 Well I did post a screenshot for you on the 21st of August further down the thread but I will attach it again. Now see if we are allowed to post images it would be so much easier...... I am dumb folded how my physical address help to solve MC to load Madam Secretary E12 on CU. I am in South Africa in the City of Welkom. please clarify and I will gladly PM you my SC number if that will help.......
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Community Manager

Re: Missing on CU - Explora Premium

Hi @Jan-Horn, we're trying to check what the problem could be. May you please take a screenshot of your software version under Information Central and also confirm your physical address via PM.