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Missing on CU - Explora Premium

Moderator

Re: Missing on CU - Explora Premium

@FIFO, we might need to check with the Catch Up team but before doing that, please check if other PVR functions actually work. 

Telenovela

Re: Missing on CU - Explora Premium

Did that, but still nothing. All tuner levels are very high in the 90s. So i don't see any problem there

Moderator

Re: Missing on CU - Explora Premium

@FIFO, Timeless Ep 1 has already been added. Trust and Madam Secretary are on Ep 1 and 2. The Good Doctor is on Ep 13 and Save Me is now on Ep 2. Please reboot the decoder and check if the titles will load after a few hours. Before rebooting the decoder, ensure that there's signal on all tuners. 

Telenovela

Re: Missing on CU - Explora Premium

Hi MC, I'm missing Timeless ep1, Madam Secretary, Trust ep 1 (I have ep2 strange), Only have ep12 of The Good Doctor, ep1 of Save me

 

Thank you

Moderator

Re: Missing on CU - Explora Premium


@MrSmooth wrote:

Hi MC

 

Arrow EP 19 and 22 has the same expiry date 12/06. Please correct before it goes missing.


@MrSmooth - an update is being done, correct dates should reflect later today. 

Moderator

Re: Missing on CU - Explora Premium


@MrSmooth wrote:

Hi MC

 

Arrow EP 19 and 22 has the same expiry date 12/06. Please correct before it goes missing.


Hi @MrSmooth - On it, we'll revert back soonest. 

New poster

Re: Missing on CU - Explora Premium

Hi MC

 

Arrow EP 19 and 22 has the same expiry date 12/06. Please correct before it goes missing.

Moderator

Re: Missing on CU - Explora Premium


@Optimist wrote:

BTW, the older CU+ file listing for One Strange Rock didn't even have the correct total-episode info, the team believe there's 9 episodes but the online guide indicates there's 10 (ending with ep. 10 this Wed., and that repeated the following Wed.)

 

@Grace_DStv1/ other Mods involved - nothing personal, I know you're trying. However I've basically now given up...

 


Hi @Optimist - Before Ep 6 it was scheduled on PULL but this was an error, which was then rectified - sorry about that. It can only be viewed online and app. 

Moderator

Re: Missing on CU - Explora Premium


@MrSmooth wrote:

@Grace_DStv1 wrote:

@MrSmooth wrote:

Hi MC

 

My secondary explora has the good doctor loaded while my primary does not.

This seems to be happening quite alot lately. Can someone please explain how this is possible?


Hi @MrSmooth - 

For Catch Up content to reach your box, it is compressed and then played out over the satellite. So essentially all the shows, movies, kids shows, documentaries, sport etc. sit on a carousel that is played out throughout the course of the day. Each show is played out at least 3 times to give your box a chance to get it.


Thanks for the explanation.I have it loaded.


Great Smiley Happy

Red Carpet

Re: Missing on CU - Explora Premium

BTW, the older CU+ file listing for One Strange Rock didn't even have the correct total-episode info, the team believe there's 9 episodes but the online guide indicates there's 10 (ending with ep. 10 this Wed., and that repeated the following Wed.)

 

@Grace_DStv1/ other Mods involved - nothing personal, I know you're trying. However I've basically now given up...