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The Light Between Oceans doesn't work on Catch Up

4 REPLIES 4
New poster

Re: The Light Between Oceans doesn't work on Catch Up

See attached screenshot. Tried in multiple browsers, multiple devices. Doesn't work on any of them.

Moderator

Re: The Light Between Oceans doesn't work on Catch Up

Please send a short of the error you get. We have tried on our end and it works. Please also try and logoff, clear cache (and passwords) and try again. 

New poster

Re: The Light Between Oceans doesn't work on Catch Up

Yes, it's still not working. 

Moderator

Re: The Light Between Oceans doesn't work on Catch Up

Hi RandomUser

 

Apologies for the delayed response. Are you still experiencing the same issue? 

New poster

The Light Between Oceans doesn't work on Catch Up

I'm trying to watch The Light Between Oceans on Catch Up, either from my PC or from my phone. Different errors in each case. On PC it's error code 3011 with "Something went wrong, we’re unable to play this video". One mobile it's "Error loading video license: User not entitled". I'm a premium subscriber, so should be any subscription issue.