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The Rook, Episode 8 - unable to watch on Catch Up and Showmax

SOLVED
3 REPLIES 3
Stu
Telenovela

Re: The Rook, Episode 8 - unable to watch on Catch Up and Showmax


@Grace_DStv1 wrote:

@Stu, which episode of  The Rookie? On Showmax, what were you trying to watch? 

Was this online, on the app or on your Explora decoder?


Ok good news, so I performed a reboot by holding in the Power Button on the Explora and after that everything (Catch Up and Showmax) was working fine again.

 

Well that is a relief, the Explora is only a few months old and I've got quite a bit stored on the HDD so just glad I didn't have to take it in for repairs or swap it out.

 

Thanks for responding though, it really is appreciated.

Stu
Telenovela

Re: The Rook, Episode 8 - unable to watch on Catch Up and Showmax


@Grace_DStv1 wrote:

@Stu, which episode of  The Rookie? On Showmax, what were you trying to watch? 

Was this online, on the app or on your Explora decoder?


Hi, it is Episode 8 of The Rook. This is on my Explora.

 

But it seems to be a wider problem. I am unable to watch anything at all on Catch Up or Showmax. I just get blank screens.

 

I am able to watch recorded content from my Playlist.

 

Is there anything on DSTV's end that could be the issue?

Was there a recent update?

Could there be an issue with my decoder?

 

I tried using Catch Up on DSTV Now and I am able to watch the episode. But I prefer to watch my shows on the TV rather than laptop.

 

Thanks

Highlighted
Moderator

Re: The Rook, Episode 8 - unable to watch on Catch Up and Showmax

@Stu, which episode of  The Rookie? On Showmax, what were you trying to watch? 

Was this online, on the app or on your Explora decoder?

View solution in original post

Stu
Telenovela

The Rook, Episode 8 - unable to watch on Catch Up and Showmax

Hi,

 

I just tried watching The Rook, Episode 8 (final episode) on Catch Up and it goes as far as the advert and then stops.

I then tried on Showmax and it starts but goes no further.

 

This must be a problem with DSTV's upload as the problem is on both Catch Up and Showmax?

Anyone else experience this problem?

 

Could a moderator please confirm if this is an issue on my end or with DSTV's.

 

EDIT: Ok I just tried to watch another episode of The Rook and also an episode of The Rookie and they both wouldn't work, so I'm assuming something else is wrong - is anyone else having problems watching programs on Catch Up or Showmax?

 

Thanks