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4K "R&D" channel issues

New poster

Re: 4K "R&D" channel issues

Over the weekend I could watch the soccer semi final and final on my phone, but I could not stream the feed to my chromecast. All the other live tv channels streamed without issues, except for this, which was a bummer. It kept giving me various errors when selecting the "4k" stream

New poster

Re: 4K "R&D" channel issues

I checked now and it works on my S9+...just a repeat of the wc intro

New poster

Re: 4K "R&D" channel issues

I don't have an android tv box....Smiley Sad

BoxOffice

Re: 4K "R&D" channel issues

I also get a blank screen with audio only on my laptop using Chrome & Windows 10. On my Android Samsung phone is it working though.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Doccie

Re: 4K "R&D" channel issues

I've since tested with an Adroid TV box (Mygica ATV495x Max) which works flawlessly, but anything from my PC / laptop browser comes up with a blank screen with audio.

New poster

Re: 4K "R&D" channel issues

Nevermind...I have found it...Currently it's just a black screen

New poster

Re: 4K "R&D" channel issues

Perhaps a stupid/blonde question....how do I access the 4K R&D channel? Then I can see if I experience the same issues

Doccie

Re: 4K "R&D" channel issues

@BusiN_DStv1 - I have a 200/200 meg fibre connection, win 10 desktop, Chrome browser - all connected vida HDMI to a 4K Samsung Smart TV. I tried Internet Explorer, FireFox and Edge. All had the same issues except Edge which worked intermittently. Same experience on my work laptop (win 7).

 

Edit: wired connection. laptop is wireless.

Edit2: all other streaming channels work flawlessly, except blank screen with audio on the R&D 4K stream

Community Manager

Re: 4K "R&D" channel issues

Hi @Sybawoods , we had your issue forwarded to our developers. Please advise on your connection type and speed to help with the investigation.

Action

Re: 4K "R&D" channel issues

Yip , same here. Although I lost 4K for periods during the 1st half. Didn't watch the 2nd half on the laptop

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode