Hi @Lekanashas , please de-register the device and re-register and let us know if you are still getting the same error.~
I have the same problem and I still haven't been able to get it resolved. What should I do to resolve this *video authorization error*
When I looked at my manged devices I also didn't see the duplicates, it only showed once I removed one of my devices then the "hidden" duplicate showed up. I hope this helps or that the update on the app has sorted you out.
@mi6lodge We have since updated the app, can you ensure that you have the latest version of the app and revert back if still you are having issues with logging on other devices.
Hello ,am currently experiencing thesame issue.I had checked through the manage devices and couldn't locate any duplicate just single device although have four different devices registered to the account.
It's really frustrating and don't know what to do.Will be glad of anyone can be of help.
Glad it worked for you...Didn't work for me. After the update I had the same issue. I have 3 devices where I use the app. Before the update it worked fine on all 3. After the update I had issues on my S9+. Same error as you. I deleted the duplicates, as duplicates were on all my devices...On my spare phone and tablet it started working again, but on my S9+ i got the error "internal server error - 500" when I try to register my device. it's been more then a month and no end in sight as all I get is we are working on it