Has the issue since been resolved?
Luke7777 is correct by stating that there is on app involved on a PC, do you get the same error when using DStvNow app from your mobile device?
On a pc/laptop, you just go to now.dstv.com... no app involved
SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
What OS and which version of the app?
May be a good idea to uninstall the app and re install.
Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM