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All devices not working with DSTV Now

SOLVED
New poster

Re: All devices not working with DSTV Now

Hi,

 

Sorry if a bit late to the thread - 

 

I have a NVIDIA Shield TV box. I started the DSTV now app and i was sent to now.dstv.com/tv to get a 5 alphanumeric code. I added this to the app and it seemed fine. 

 

When I try and watch anything on this, I get video authorisation error. When I go to devices, I can see listed 2 devices - my ipad and Nvida Shield. On the shield though, I see the 'Register Device' option - one i click on it though, it dont seem to actually register it. Is there another way to do this? 

 

My device id is: "9fe250c1-80e0-3aea-8dff-39fe3f5fac52"

 

Thanks

Moderator

Re: All devices not working with DSTV Now

Oops, missed that @kingluc. Kindly note that we don't certify devices. You can check with your device manufacturer on that one, as Apps and features on uncertified devices may not work correctly. 

New poster

Re: All devices not working with DSTV Now

I didn't ask to be deregistered, I asked for it to be REGISTERED if it was not, because I'm getting a error saying it is not Google Play Certified, and I was hoping this might fix that.

Moderator

Re: All devices not working with DSTV Now

@kingluc, deregistration has been done. 

New poster

Re: All devices not working with DSTV Now

Can you register my device? I'm getting weird errors of not being certified i never had before, so I'm not sure if this would help?

The device ID is b8e425dd-99a4-3660-81c8-74cd735c55a0

Moderator

Re: All devices not working with DSTV Now

Log in, see if you can now use the app.~

New poster

Re: All devices not working with DSTV Now

What is the next step now, what should I do to be able to use app again.

Moderator

Re: All devices not working with DSTV Now

Hi @Stanley, we have deregistered the device.

New poster

Re: All devices not working with DSTV Now

a03dcf15-e555-3327-a35f-526413baf915

Nokia 6.1

Moderator

Re: All devices not working with DSTV Now

Hi @Durry and @maxi, all device have been deregistered.~