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All devices not working with DSTV Now

SOLVED
Moderator

Re: All devices not working with DSTV Now

@cjgeustyn, is this on Live TV or CU? Which error are you getting when trying to access the app? 

New poster

Re: All devices not working with DSTV Now

Please help! Video playback error

Viewer

Re: All devices not working with DSTV Now

 
Viewer

Re: All devices not working with DSTV Now

Image of error

New poster

Re: All devices not working with DSTV Now

 
Moderator

Re: All devices not working with DSTV Now

@Werner1, send us the screen-shot of the error to help.

Viewer

Re: All devices not working with DSTV Now

Please help me to

Device ID:a232f86e53dfb577

New poster

Re: All devices not working with DSTV Now

Hi,

 

Sorry if a bit late to the thread - 

 

I have a NVIDIA Shield TV box. I started the DSTV now app and i was sent to now.dstv.com/tv to get a 5 alphanumeric code. I added this to the app and it seemed fine. 

 

When I try and watch anything on this, I get video authorisation error. When I go to devices, I can see listed 2 devices - my ipad and Nvida Shield. On the shield though, I see the 'Register Device' option - one i click on it though, it dont seem to actually register it. Is there another way to do this? 

 

My device id is: "9fe250c1-80e0-3aea-8dff-39fe3f5fac52"

 

Thanks

Moderator

Re: All devices not working with DSTV Now

Oops, missed that @kingluc. Kindly note that we don't certify devices. You can check with your device manufacturer on that one, as Apps and features on uncertified devices may not work correctly. 

Anime

Re: All devices not working with DSTV Now

I didn't ask to be deregistered, I asked for it to be REGISTERED if it was not, because I'm getting a error saying it is not Google Play Certified, and I was hoping this might fix that.