Channels missing from DStv Now

[Nadine07]

Hi Could you please let me know if this problem has been resolved

[Nadine07]

hi

Could you please tell me if this problem has been resolved

[Helen]

I am having the same issue after having upgraded to the Dstv Explora. My devices are linked to the smart cards we have.

Please sort this issue out .

Thank you

Helen

[Cya_DStv1]

We do apologize for the issue but our Catchup team is aware and have deployed resources to rectify the issue.

[Morne]

I have the same problem please help.

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@johandutoit2000 wrote:

Hi All,

We have noticed since the weekend there's some channels missing from DStv Now. Actually almost all of them are missing. I have attached a screenshot showing the channels we've got. We are on the premium package.

The guy at the DStv shop says it is DStv side that is the problem. 

Do anyone have the same issue? Do anyone know when this might get resolved?

Greetings,

Johan

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[Patience]

Oh that’s great. Thanks for the reply. 

I hope I also get this issue resolved. 

[johandutoit2000]

Yes. Nontsiki_DStv1 sent me a private message. "Please PM me your smartcard number and email address used for your Connect ID.   Thanks. " . Resolved it from there in the backend.

[Patience]

Hey Johan,

Have you managed to get this issue resolved? I’m experiencing similar problems with my DStv now app. I have also tried to resolve this issue with no luck, unfortunately. 

Regards, 

Patience

[Revorushin]

This looks like the free bouquet available to people without DStv subscriptions. 

Is your smart card still linked to your DStv Now account?

[GeoffD]

Yes especially channel 241 which, in other threads, we have been informed IT is only available via DStv Now.