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Channels missing from DStv Now

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Re: Channels missing from DStv Now

Same problem. Most channels are missing although dstv now app is linked to a premium account. Only like mzanzi and kynet channels are available. And 1 news channel and one music one. Ive spoken to dstv live chat consultants. Both times they relinked the email address of the account holder to the smartcard,which did not solve the problem.

Moderator

Re: Channels missing from DStv Now

@Boipelo1 Are there specific missing channels? Are you getting any error message when trying to access your channels?.

Moderator

Re: Channels missing from DStv Now

@Yaone It looks like you have not yet linked your DStv Now App with your smartcard. Please check on your DStv Now App if you are not getting Free-to-air channels only. Follow the link: http://campaigns.dstv.com/connectid/ to link your smartcard. 

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Re: Channels missing from DStv Now


@SirVIV wrote:

Hi Johan 

 

I am experiencing the same problem of missing channels on my dstv now app. 

 

How was your problem resolved?


 

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Re: Channels missing from DStv Now

After signing into my DSTV now account. my package subscription is not shown. But on the tv I have access to all the channels I have paid for.

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Moderator

Re: Channels missing from DStv Now

Hi @vcn,

Are you getting free-to-air channels only on your DStv Now App?.

Doin' it 4 Tv

Re: Channels missing from DStv Now


@vcn wrote:

Hi 

 

How do I see the replies to resolve the missing channels on Dstv now. 

 


You look at the post just previous to yours... and follow the instructions there

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
vcn
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Re: Channels missing from DStv Now

Hi 

 

How do I see the replies to resolve the missing channels on Dstv now. 

 

Moderator

Re: Channels missing from DStv Now

Hi @SirVIV & @Elroy-VW92 - please send the query to our customer service team on Twitter (@DStvCare) or on Facebook (DStvZA).

Re: Channels missing from DStv Now

Could you please help us resolve the same problem?