Channels missing from DStv Now

[walash]

Hello,

Please my supersport 5 and 6 missing after subscribing to compact plus. kindly assist me please

[Optimist]

Doesn't sound related to the DStv Now channels service (mobile channels reception).

Will be posting some ideas in your other post.

[COE68]

We are also experiencing the same problem; channels such as 111, 116, 120, 135, etc. are not showing anything except the information bar at the bottom. Some of these channels only shows a frozen picture of the previous channel you were on prior to selecting the following channel. Please help. This has now been going on for 3 weeks and I have done all the different reboots as suggested by DSTV Helpline.

[Nadine07]

Hi Could you please let me know if this problem has been resolved

[Nadine07]

hi

Could you please tell me if this problem has been resolved

[Helen]

I am having the same issue after having upgraded to the Dstv Explora. My devices are linked to the smart cards we have.

Please sort this issue out .

Thank you

Helen

[Cya_DStv1]

We do apologize for the issue but our Catchup team is aware and have deployed resources to rectify the issue.

[Morne]

I have the same problem please help.

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@johandutoit2000 wrote:

Hi All,

We have noticed since the weekend there's some channels missing from DStv Now. Actually almost all of them are missing. I have attached a screenshot showing the channels we've got. We are on the premium package.

The guy at the DStv shop says it is DStv side that is the problem. 

Do anyone have the same issue? Do anyone know when this might get resolved?

Greetings,

Johan

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[Patience]

Oh that’s great. Thanks for the reply. 

I hope I also get this issue resolved. 

[johandutoit2000]

Yes. Nontsiki_DStv1 sent me a private message. "Please PM me your smartcard number and email address used for your Connect ID.   Thanks. " . Resolved it from there in the backend.