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DSTV Now Video Playback Error.

8 REPLIES 8
Moderator

Re: DSTV Now Video Playback Error.

Hi @bresibhalwa, please uninstall the app, install again and let us know if you still get the same error.

Viewer

Re: DSTV Now Video Playback Error.

Hie I am also getting render error.  Video play bck error on Samsung SM-N920C.

Please help

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Viewer

Re: DSTV Now Video Playback Error.

Hie I am also getting video playback error on sumsung SM-N920C. Please help

Moderator

Re: DSTV Now Video Playback Error.

Hi @Kirsty, please send us your device ID, go to the app, go to settings, device management and send the device ID.

Viewer

Re: DSTV Now Video Playback Error.

I am also getting this video playback error.....???

Viewer

Re: DSTV Now Video Playback Error.

Hi

I am experiencing the same errors.

1. Wanting to play catchup: playback error

2. Watching Live: DRM error / failing to initialise

 

Using Dstv Now app on smart TV. 

Doin' it 4 Tv

Re: DSTV Now Video Playback Error.

Hi @larryvino

 

Welcome to our Forum. Could you tell us when did the issue start from your end and also if you are streaming via web/android or iOS?

 

Red Carpet

Re: DSTV Now Video Playback Error.


@larryvino wrote:

Hello, I'm trying to use the DSTV Now app but I'm getting an error message saying "Video playback error, renderer error occurred, failed to handle provision response: general DRM error". Please help with a solution, thanks. 


Better if you move this error report to the VOD section, subsection labelled DStvNow.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Viewer

DSTV Now Video Playback Error.

Hello, I'm trying to use the DSTV Now app but I'm getting an error message saying "Video playback error, renderer error occurred, failed to handle provision response: general DRM error". Please help with a solution, thanks.