DSTV Now Video Playback Error.

[ltshizane_DStv1]

Hi @bresibhalwa, please uninstall the app, install again and let us know if you still get the same error.

[bresibhalwa]

Hie I am also getting render error.  Video play bck error on Samsung SM-N920C.

Please help

[bresibhalwa]

Hie I am also getting video playback error on sumsung SM-N920C. Please help

[ltshizane_DStv1]

Hi @Kirsty, please send us your device ID, go to the app, go to settings, device management and send the device ID.

[Kirsty]

I am also getting this video playback error.....???

[emfive]

Hi

I am experiencing the same errors.

1. Wanting to play catchup: playback error

2. Watching Live: DRM error / failing to initialise

Using Dstv Now app on smart TV. 

[Cya_DStv1]

Hi @larryvino

Welcome to our Forum. Could you tell us when did the issue start from your end and also if you are streaming via web/android or iOS?

[GeoffD]

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@larryvino wrote:

Hello, I'm trying to use the DSTV Now app but I'm getting an error message saying "Video playback error, renderer error occurred, failed to handle provision response: general DRM error". Please help with a solution, thanks. 

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Better if you move this error report to the VOD section, subsection labelled DStvNow.

[larryvino]

Hello, I'm trying to use the DSTV Now app but I'm getting an error message saying "Video playback error, renderer error occurred, failed to handle provision response: general DRM error". Please help with a solution, thanks.