Please send us the device ID so we can assist.
Video playback error: User not entitled
Hi @flow, please send us the device ID, go to the app, select setting then device management to get the device ID.
Im getting a video playback error on the Dstv now app. Can you help?? I had already uninstalled the app and re installed it again but nothing.
Hi @bresibhalwa, please uninstall the app, install again and let us know if you still get the same error.
Hie I am also getting render error. Video play bck error on Samsung SM-N920C.
Hie I am also getting video playback error on sumsung SM-N920C. Please help
Hi @Kirsty, please send us your device ID, go to the app, go to settings, device management and send the device ID.
I am also getting this video playback error.....???
I am experiencing the same errors.
1. Wanting to play catchup: playback error
2. Watching Live: DRM error / failing to initialise
Using Dstv Now app on smart TV.
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