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DStv Now Registration Error

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DStv Now Registration Error

Good Afternoon

 

I just got the DSTV Now App on my phone, but everytime I want to go to Live TV or to register my device, it tells me that the device is registered under another account and I have NEVER had it before.

How can I remove the device from the 'other' account to be able to use it?

 

Please help me or refer me to someone who can?

 

Regards

WdP