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Deregister Device

14 REPLIES 14
New poster

Re: Deregister Device

Sorted out now.

 

Thanks so much for the assistance.

 

Moderator

Re: Deregister Device

@Mrafiq1, the device has been successfully deregistered.

New poster

Re: Deregister Device

727d42c2-c012-3b07-98de-c3286df2909c

 

Can you please try to remove the device as per ID above. Was a slight error when I typed it in the first time.

 

Thanks

New poster

Re: Deregister Device

Hi.

 

This has still not been resolved.

I even removed the app and reinstalled.  Still gives me the same error. 

 

Video authorisation error.

 

Please help. 

I am at my waist end

Community Manager

Re: Deregister Device

Great thanks.

New poster

Re: Deregister Device

Hi. 

 

Will try again later this evening when I am back home and touch base if it has been resolved.

 

Thanks

 

Community Manager

Re: Deregister Device

Can you please sign out completely on the App and sign back in. 

New poster

Re: Deregister Device

Hi.

 

I have tried this and get the following error still. See attached.

Community Manager

Re: Deregister Device

Everything seem's fine on our side, can you try log out and back in on the App and let us know. 

New poster

Re: Deregister Device

Good day.

 

My connect ID is: mrafiq1303@gmail.com

DSTV smartcards number: 10036739018

 

I am in South Africa, and have a South African DSTV account.

 

Thanks for assistance