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Device Registration not working?

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Re: Device Registration not working?

Hi there 

Please assist me as well cause i want to use my new phone but have the same problem

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Hello, Please i am facing challenges registering on my new device. The error message i received is that the device is currently registered to another user.

kindly assist to remove my device so as to use it with another credentials. 


username: abiodun25@yahoo.com

Device ID: dd4eec22-d48c-3e1a-9b9f-9cabeaa701ce


I will appreciate your quick response.


Thank you.

Community Manager

Re: Device Registration not working?

Hi @mjordaan, apologies for the delayed response. 


Are you still experiencing this problem? If you are, please let us know if you're getting an error message when trying to register the device. 



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Device Registration not working?



Sorry if a bit late to the thread - 


I have a NVIDIA Shield TV box. I started the DSTV now app and i was sent to now.dstv.com/tv to get a 5 alphanumeric code. I added this to the app and it seemed fine. 


When I try and watch anything on this, I get video authorisation error. When I go to devices, I can see listed 2 devices - my ipad and Nvida Shield. On the shield though, I see the 'Register Device' option - one i click on it though, it dont seem to actually register it. Is there another way to do this? 


My device id is: "9fe250c1-80e0-3aea-8dff-39fe3f5fac52"