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Device already registered on Dstv now app

SOLVED
13 REPLIES 13
Viewer

Re: Device already registered on Dstv now app

Hello there

 

i have the same issue

 

please deregister my device

 

CE02D321-DE20-4ABB-928D-E18E272FF290

 

Thanks

 

New poster

Re: Device already registered on Dstv now app

Hi @ltshizane_DStv1, I posted the device ID as requested. Did you get it?

Moderator

Re: Device already registered on Dstv now app

Hi @Sarah1, we have deregistered the device.

New poster

Re: Device already registered on Dstv now app

Hello, I'm yet to get my issue resolved. Now I am getting another error message saying "Sorry, this service is only available to DSTV customers on DSTV territories. 

My device ID- 3734537f-2e27-3211-85d5-f59d905c79a7

Please assist and kindly find screenshot of error message

New poster

Re: Device already registered on Dstv now app

IMG_20190918_123344551.jpgIMG_20190918_123408529.jpgIMG_20190918_123419228.jpgIMG_20190918_123509660.jpg

Moderator

Re: Device already registered on Dstv now app

Hi @schallabal, we cannot find this device, please send us a screenshot of the device ID.

New poster

Re: Device already registered on Dstv now app

Hi - I aso have problems deregistering a device - can you help me deregister device I6fQIXybrEGnLKjvnXLeHGreH?

Moderator

Re: Device already registered on Dstv now app

@Sarah1, we have deregistered the device.~

New poster

Re: Device already registered on Dstv now app

Hello, 

 

This was resolved but has gone back to thr same error message. Please assist urgently with a permanent solution 

My device Id is 3734537f-2e27-3211-85d5-f59d905c79a7

Thanks 

 

New poster

Re: Device already registered on Dstv now app

Hello, 

 

This was resolved but has gone back to thr same error message. Please assist urgently with a permanent solution 

Thanks