Welcome to DStv Now

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

HiSense DSTVNow app?

40 REPLIES 40
Extra

Re: HiSense DSTVNow app?

Hi guys - sorry if this is a repost [Model# 55A6100UW]

 

[Problem : Hisense TV looses Wifi, DSTV/Showmax does'nt stream (you can only browse channels), TV freezes intermittently]

 

Solution :

1) Contact Hisense service desk and have them send the latest link to the firmware for your TV. 

[My file was a BIN (2.2GB zip download) for firmware I1330 - which is not mentioned on their tutorials]

2) Format USB drive for FAT32 - and copy file to it - then upgrade from USB in the Settings menu.

3) Don't be alarmed on reboot that DSTV/ShowMax icons might dissapear  ;-) 

[The important thing is that your TV now shows the latest firmware version]

4) Now reset your TV to factory defaults - your icons for DSTV/Showmax come back and all works!

Extra

Re: HiSense DSTVNow app?

Hi guys - this worked for me on a 55A6100UW

[Problem: looses Wifi connectivity, TV freeze sporadic, DSTV/Showmax shows channels but no streaming]

1) Download latest firmware update from Hisense (Disclaimer: this does'nt always work,

rather get their service desk to forward a link to the latest firmware for your exact model,

unlike their tutorials it actually comes as a BIN file - mine was I1330 firmware)

2) Install firmware from Settings Menu - Info - check for update from USB (FAT 32 formatted)

[Your DSTV/Showmax icons could dissapear - don't be alarmed ;-)  ]

3) After reboot - Settings Menu - Reset to factory settings (now everything works, all icons show correctly and more importantly DSTV/Showmax streams)

Extra

Re: HiSense DSTVNow app?

 

I've had the same issue and I've been pulling my hair out over it and have finally fixed it. Simpler than I thought....

Go to:

 

Settings (on tv) --> system --> Application settings --> clear cache & cookies. 

 

The TV will reboot. Go to your dstv now app and hopefully (like mine) it works again! 

 

Extra

Re: HiSense DSTVNow app?

I've had the same issue and I've been pulling my hair out over it and have finally fixed it. Simpler than I thought....

Go to:

 

Settings (on tv) --> system --> Application settings --> clear cache & cookies. 

 

The TV will reboot. Go to your dstv now app and hopefully (like mine) it works again! 

New poster

Re: HiSense DSTVNow app?

I did not yet get to the bottom of this problem.... Will probably need to take it in, to have it checked/exchanged at one of the service centres.
I phoned the Hisense Customer Care line resently, and they advised me the go into the settings menu and initiate a factory reset.....

This takes the TV thru a re-boot/initiate sequence and reload of the DSTVnow app, but unfortunately did not solve our TV's DSTV app issue - maybe you could try this.....

Extra

Re: HiSense DSTVNow app?


@Daywalkerza wrote:

I have the apps installed. I can log in and see the channel list. 

However no channels play. Just get the blue circle.


I have the same issue, is there any solutions?? 55A6100UW

New poster

Re: HiSense DSTVNow app?

Hi @Grace_DStv1

From your 13-12-2018 post I have noted our Hisense model (the HE55A6100UWTS) is supported....

We have successfully registered it, but no channel or catch-up item streams ....

I have cleared the cash and re-registered; successfully registered a different device to the same account; but can not uninstall and reload the app.

Hope you and the team have some idee what we could try to do next.

Thanx

New poster

Re: HiSense DSTVNow app?

I have the apps installed. I can log in and see the channel list. 

However no channels play. Just get the blue circle.

Doin' it 4 Tv

Re: HiSense DSTVNow app?

 


@Daywalkerza wrote:

Hi. I bought the 58A6100uw model recently. The dstv now and showmax apps does not work. Is there a problem with this model.


According to post #6 it's supported

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
New poster

Re: HiSense DSTVNow app?

Hi. I bought the 58A6100uw model recently. The dstv now and showmax apps does not work. Is there a problem with this model.