I can’t login to DSTV now

[smart97]

Had to change password via forgot password option.

DStv live chat consultant helped me to re-register my known devices that had been replaced by unknown rogue devices? Presumably my connect ID was hacked and my devices removed  by someone wanting to use my account to gain access to DStv now. 

[smart97]

Don’t know how to send PM

please call me on 0722017914

[Thoko_DStv1]

Please PM us your Connect ID and we will check if it is still registered for Connect services. 

[smart97]

I understand that you think I’ve just mistskenly entered the incorrect password -

but I haven’t and don’t want to reset my password using the forgot password option because that would mean changing the password in all my devices  - that is unnecessary because I have not forgotten the password 

[Thoko_DStv1]

Did you try to use the 'Forgot Password' option? perhaps you forgot your password or you might have changed your Connect ID.

[smart97]

my Username and Password are definitely both correct

they have not been changed!

there must be a problem with your verification system! 

[Thoko_DStv1]

Hi @smart97,

This means that you might have entered an incorrect Connect ID or password.

[smart97]

I keep getting the message 

‘Your details appear to be incorrect, please try again.’

DStv - is there a problem with your DStv Now login page?