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Registration Error

New poster

Re: Registration Error

Screenshot attached

Moderator

Re: Registration Error

We're unable to find the device. Kindly check and send us the device ID screen-shot to help @lummisl

New poster

Re: Registration Error

  • Thank you.

Device ID 03cbd2f0-9187-3b89-bc42-45a93f31672d

Moderator

Re: Registration Error

@lummisl, send us the device ID and we'll deregister it for you. 

New poster

Registration Error

I downloaded DSTV Now on my new phone, but when I want to watch or download a program I get a registration error - This device is currently registered to another user.

I never used any other account or user. How do I rectify this?