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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

We hear you @krugie and are still awaiting feedback from the teams involved. 

New poster

Re: This device is currently registered to another user

Good evening,

 

im currently experiencing the same problem. Yesterday my DStv now app was fully functional, this evening it is suddenly my device is registered to another user. How do I go about deregistering my device so I can reregister and continue watching?

 

kind regards,

Red Carpet

Re: This device is currently registered to another user

Thank you @Grace_DStv1  - this thread is already 10 pages long. I'm sure it can't just carry on like this forever.

 

Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Moderator

Re: This device is currently registered to another user

@krugie, we'll raise this with the Apps team and hear what they have to say about it. 

Red Carpet

Re: This device is currently registered to another user

Why is this happening so often and to so many people? Can some kind of universal fix no.it be implemented? This is clearly causing great frustration to many of your customers?

 

Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Moderator

Re: This device is currently registered to another user


@owokasib1 wrote:

@Grace_DStv1 Thank you very much. I am indeed very grateful.


@owokasib1 glad we could help Smiley Wink

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New poster

Re: This device is currently registered to another user

@Grace_DStv1 Thank you very much. I am indeed very grateful.

Moderator

Re: This device is currently registered to another user


@owokasib1 wrote:

I have tried my best but could not get past 'this device is currently registered to another user' error. I have removed, re-added and tried to activate but the same error.

 

Please advise. My details are attached.

 

Thanks.


@owokasib1  - device has been de-registered. 

Moderator

Re: This device is currently registered to another user

@owokasib1, on it. 

Moderator

Re: This device is currently registered to another user


@solofela01 wrote:

Please also help me as well. the same thing is happening to me.. Smiley Happy 

Thanks in advance.


Hi @solofela01 - did you get help with your device?