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This device is currently registered to another user

Community Manager

Re: This device is currently registered to another user

Hi @ugahonyi, please PM us the email address used to register and also the device ID. 

New poster

Re: This device is currently registered to another user

Hello @Grace_DStv1  I am having a similar issue with my DSTV. I'm trying to add my device with my smartcard number and I am getting this prompt "Smartcards already linked to other profile."

 

Kindly help and let me know if you need more details.

 

SC: 10504752956

 

Ugah U.

Doin' it 4 Tv

Re: This device is currently registered to another user


@krugie wrote:

Thank you @Grace_DStv1  - this thread is already 10 pages long. I'm sure it can't just carry on like this forever.

 


Mine's only 3... I changed it to 40 topics/posts per page Smiley Very Happy



SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Moderator

Re: This device is currently registered to another user

Hi @RoseMD01, PM us the device ID and email address used to register we'll help. 

Moderator

Re: This device is currently registered to another user

We hear you @krugie and are still awaiting feedback from the teams involved. 

New poster

Re: This device is currently registered to another user

Good evening,

 

im currently experiencing the same problem. Yesterday my DStv now app was fully functional, this evening it is suddenly my device is registered to another user. How do I go about deregistering my device so I can reregister and continue watching?

 

kind regards,

Trending

Re: This device is currently registered to another user

Thank you @Grace_DStv1  - this thread is already 10 pages long. I'm sure it can't just carry on like this forever.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Highlighted
Moderator

Re: This device is currently registered to another user

@krugie, we'll raise this with the Apps team and hear what they have to say about it. 

Trending

Re: This device is currently registered to another user

Why is this happening so often and to so many people? Can some kind of universal fix no.it be implemented? This is clearly causing great frustration to many of your customers?

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Moderator

Re: This device is currently registered to another user


@owokasib1 wrote:

@Grace_DStv1 Thank you very much. I am indeed very grateful.


@owokasib1 glad we could help Smiley Wink