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This device is currently registered to another user

BoxOffice

Re: This device is currently registered to another user

Will this issue never go away? Surely there must be something specific causing it to which a permanent solution can be found?

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
New poster

Re: This device is currently registered to another user

Hi. I have this issue.  Each time on live chat it is corrected but then recurs a day later.  I an pulling my hair out. Wendyt@transactioncapital.co.za

Moderator

Re: This device is currently registered to another user

Hi Kobus. Please provide us with your Device ID so we can assist. Login to the DStv Now app go to Settings> Device Management. Send this to us via private message. 

@maclow, please do the same. We'll assist. 

Extra

Re: This device is currently registered to another user

Also have the same problem

New poster

Re: This device is currently registered to another user

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

New poster

Re: This device is currently registered to another user

Good day

I have the same problem

 

My email: kobuserasmus9@gmail.com

New poster

Re: This device is currently registered to another user

Good day

Same problem.

I got a new phone and I cannot register it.

My email: kobuserasmus9@gmail com

 

 

New poster

Re: This device is currently registered to another user

Hi. I'm also having this issue. First time downloading the app, never registered before. Please assist. Thanks. 

Community Manager

Re: This device is currently registered to another user

Hi @ugahonyi, please PM us the email address used to register and also the device ID. 

New poster

Re: This device is currently registered to another user

Hello @Grace_DStv1  I am having a similar issue with my DSTV. I'm trying to add my device with my smartcard number and I am getting this prompt "Smartcards already linked to other profile."

 

Kindly help and let me know if you need more details.

 

SC: 10504752956

 

Ugah U.