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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

New poster

Re: This device is currently registered to another user

Good day

I have the same problem

 

My email: kobuserasmus9@gmail.com

New poster

Re: This device is currently registered to another user

Good day

Same problem.

I got a new phone and I cannot register it.

My email: kobuserasmus9@gmail com

 

 

New poster

Re: This device is currently registered to another user

Hi. I'm also having this issue. First time downloading the app, never registered before. Please assist. Thanks. 

Community Manager

Re: This device is currently registered to another user

Hi @ugahonyi, please PM us the email address used to register and also the device ID. 

New poster

Re: This device is currently registered to another user

Hello @Grace_DStv1  I am having a similar issue with my DSTV. I'm trying to add my device with my smartcard number and I am getting this prompt "Smartcards already linked to other profile."

 

Kindly help and let me know if you need more details.

 

SC: 10504752956

 

Ugah U.

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Doin' it 4 Tv

Re: This device is currently registered to another user


@krugie wrote:

Thank you @Grace_DStv1  - this thread is already 10 pages long. I'm sure it can't just carry on like this forever.

 


Mine's only 3... I changed it to 40 topics/posts per page Smiley Very Happy



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Moderator

Re: This device is currently registered to another user

Hi @RoseMD01, PM us the device ID and email address used to register we'll help. 

Moderator

Re: This device is currently registered to another user

We hear you @krugie and are still awaiting feedback from the teams involved. 

New poster

Re: This device is currently registered to another user

Good evening,

 

im currently experiencing the same problem. Yesterday my DStv now app was fully functional, this evening it is suddenly my device is registered to another user. How do I go about deregistering my device so I can reregister and continue watching?

 

kind regards,