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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

The device number is invalid. Please send a screenshot of the device ID so that we can assist. 

Jkn
Viewer

Re: This device is currently registered to another user

41d9fd49-ca-43a4-a7ce-e106240247ba

Moderator

Re: This device is currently registered to another user

Hi WendyT. So sorry for the frustration caused in that regard. Please provide us with the Device ID. Go to Settings then Manage Devices. Kindly private message us your Device ID. We'll assist with the recurring error. 

Red Carpet

Re: This device is currently registered to another user

Will this issue never go away? Surely there must be something specific causing it to which a permanent solution can be found?

 

Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
New poster

Re: This device is currently registered to another user

Hi. I have this issue.  Each time on live chat it is corrected but then recurs a day later.  I an pulling my hair out. Wendyt@transactioncapital.co.za

Moderator

Re: This device is currently registered to another user

Hi Kobus. Please provide us with your Device ID so we can assist. Login to the DStv Now app go to Settings> Device Management. Send this to us via private message. 

@maclow, please do the same. We'll assist. 

Extra

Re: This device is currently registered to another user

Also have the same problem

New poster

Re: This device is currently registered to another user

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

Highlighted
New poster

Re: This device is currently registered to another user

Good day

I have the same problem

 

My email: kobuserasmus9@gmail.com

New poster

Re: This device is currently registered to another user

Good day

Same problem.

I got a new phone and I cannot register it.

My email: kobuserasmus9@gmail com