This device is currently registered to another user

[Mpho_Catman]

Can you assist. This device d34ff253-ffa4-3e80-b04d-c8ff2f24248b is giving me the error message that it is registered to another user after I tried numerous times deregister it.

[TebogoM_DStv1]

The device number is invalid. Please send a screenshot of the device ID so that we can assist. 

[Jkn]

41d9fd49-ca-43a4-a7ce-e106240247ba

[Julia_DStv1]

Hi WendyT. So sorry for the frustration caused in that regard. Please provide us with the Device ID. Go to Settings then Manage Devices. Kindly private message us your Device ID. We'll assist with the recurring error. 

[krugie]

Will this issue never go away? Surely there must be something specific causing it to which a permanent solution can be found?

[WendyT]

Hi. I have this issue.  Each time on live chat it is corrected but then recurs a day later.  I an pulling my hair out. Wendyt@transactioncapital.co.za

[Julia_DStv1]

Hi Kobus. Please provide us with your Device ID so we can assist. Login to the DStv Now app go to Settings> Device Management. Send this to us via private message. 

@maclow, please do the same. We'll assist. 

[maclow]

Also have the same problem

[Kobus]

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

[Kobus]

Good day

I have the same problem

My email: kobuserasmus9@gmail.com