This device is currently registered to another user

[maclow]

Also have the same problem

[Kobus]

Good day I got a new device and I cannot register it because the message is that it is registered to another user but I have not register it as such

Please help

My email is: kobuserasmus9@gmail.com

[Kobus]

Good day

I have the same problem

My email: kobuserasmus9@gmail.com

[Kobus]

Good day

Same problem.

I got a new phone and I cannot register it.

My email: kobuserasmus9@gmail com

[DNaidoo]

Hi. I'm also having this issue. First time downloading the app, never registered before. Please assist. Thanks. 

[Nontsiki_DStv1]

Hi @ugahonyi, please PM us the email address used to register and also the device ID. 

[ugahonyi]

Hello @Grace_DStv1  I am having a similar issue with my DSTV. I'm trying to add my device with my smartcard number and I am getting this prompt "Smartcards already linked to other profile."

Kindly help and let me know if you need more details.

SC: 10504752956

Ugah U.

[Luke7777]

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@krugie wrote:

Thank you @Grace_DStv1  - this thread is already 10 pages long. I'm sure it can't just carry on like this forever.

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Mine's only 3... I changed it to 40 topics/posts per page

[Grace_DStv1]

Hi @RoseMD01, PM us the device ID and email address used to register we'll help. 

[Grace_DStv1]

We hear you @krugie and are still awaiting feedback from the teams involved.