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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi Julia

When I try register my device, it says”Sorry this device is registered to another user, please remove this device on other account”. This is the first time using the app, and on a new phone, so not sure how it can be registered. 

Marks Iphone 

iphone 8

309EEA34-746C-4A77-A8A0-4A38109-AAA46

 

New poster

Re: This device is currently registered to another user

Hi Julia

When I try register my device, it says”Sorry this device is registered to another user, please remove this device on other account”. This is the first time using the app, and on a new phone, so not sure how it can be registered. 

Marks Iphone 

iphone 8

309EEA34-746C-4A77-A8A0-4A38109-AAA46

 

Re: This device is currently registered to another user

Please deregister my device:

X-D2A5B8A2-9157-4032-8C5F-83A29B77A69B

Moderator

Re: This device is currently registered to another user

Got it! You should be sorted soonest. 

Extra

Re: This device is currently registered to another user

X-968C61F7-10E7-4005-981C-843E452D7AA1

Extra

Re: This device is currently registered to another user

X-968C61F7-10E7-4005-981C-843E452D7AA1

Moderator

Re: This device is currently registered to another user

Please login to the DStv Now app. Go to Settings, Device Management then copy and paste the Device ID. Send this to us. We'll assist. 

Extra

Re: This device is currently registered to another user

iPhone 8

Serial no F4GVR4YVJC6L

Imei 352991090500657

ICCID 89264010093086892436

Moderator

Re: This device is currently registered to another user

Hi renier. Please confirm the device you're attempting to view from? 

Extra

Re: This device is currently registered to another user

Hi

 

Same problem: This device is currently registered to another user.

 

Kindly remove me 

Serial no F4GVR4YVJC6L

Imei 352991090500657

ICCID 89264010093086892436

 

Thank you