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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

Hi Malik

 

We have forwarded your details to the team for assistance. 

New poster

Re: This device is currently registered to another user

Hi 

Please deregister my device

device ID bf39ea91-d4a9-3832-bbd9-63d049665ac0

Samsung SM-J600F

Moderator

Re: This device is currently registered to another user

Hi @andrebuys40 and @MarkMS

 

We have sent your details to the team. We will refer back once we get feedback that the devices have been removed. 

New poster

Re: This device is currently registered to another user

Hi Julia

When I try register my device, it says”Sorry this device is registered to another user, please remove this device on other account”. This is the first time using the app, and on a new phone, so not sure how it can be registered. 

Marks Iphone 

iphone 8

309EEA34-746C-4A77-A8A0-4A38109-AAA46

 

Highlighted
New poster

Re: This device is currently registered to another user

Hi Julia

When I try register my device, it says”Sorry this device is registered to another user, please remove this device on other account”. This is the first time using the app, and on a new phone, so not sure how it can be registered. 

Marks Iphone 

iphone 8

309EEA34-746C-4A77-A8A0-4A38109-AAA46

 

Re: This device is currently registered to another user

Please deregister my device:

X-D2A5B8A2-9157-4032-8C5F-83A29B77A69B

Moderator

Re: This device is currently registered to another user

Got it! You should be sorted soonest. 

Extra

Re: This device is currently registered to another user

X-968C61F7-10E7-4005-981C-843E452D7AA1

Extra

Re: This device is currently registered to another user

X-968C61F7-10E7-4005-981C-843E452D7AA1

Moderator

Re: This device is currently registered to another user

Please login to the DStv Now app. Go to Settings, Device Management then copy and paste the Device ID. Send this to us. We'll assist.