This device is currently registered to another user

[keelanerr]

My device is still showing the same error when i log in to DSTv Now

[TebogoM_DStv1]

Devices have successfully been de-registered. 

[TebogoM_DStv1]

Hi JimmyNii 

We have sent your device ID to to team again. We will refer back once we get feedback.

[TebogoM_DStv1]

Hi @W3rn3r and @keelanerr

We have sent the device ID's to the team to assist. we will refer back once we get feedback. 

[keelanerr]

Device ID is:  06d9171e-a97d-32ad-9fc1-8bf107c01cd5

*Please deregister this device so i can access DStv now

[keelanerr]

*Please deregister this device so i can access DStv now

[JimmyNii]

Hi @Julia_DStv1 @Grace_DStv1 

It's still the same please.

What's the core issue?

And can't that be fixed to avoid all this?

[W3rn3r]

Hi, can my device also be de-registered? 

Device ID: 2f021fbf-19e3-35b4-b827-6ff5b2c18e68

[Grace_DStv1]

---

@nqobani wrote:

may you please deregister these to devices for me 

Device ID: 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

Device ID: f0f6ca9f-cc90-34f2-b555-fc33c0ffa9a3

---

Hi @nqobani, only one device was successfully de-registered.

Can you send us the device ID screen-shot for this device so we can help de-register it:- 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

[nqobani]

may you please deregister these to devices for me 

Device ID: 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

Device ID: f0f6ca9f-cc90-34f2-b555-fc33c0ffa9a3

[Lion-O]

Thanks Julia. Working fine now!