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This device is currently registered to another user

Moderator

Re: This device is currently registered to another user

Devices have successfully been de-registered. 

Moderator

Re: This device is currently registered to another user

Hi JimmyNii 

 

We have sent your device ID to to team again. We will refer back once we get feedback.

Highlighted
Moderator

Re: This device is currently registered to another user

Hi @W3rn3r and @keelanerr

 

We have sent the device ID's to the team to assist. we will refer back once we get feedback. 

New poster

Re: This device is currently registered to another user

Device ID is:  06d9171e-a97d-32ad-9fc1-8bf107c01cd5

 

*Please deregister this device so i can access DStv now

20190429_223938.jpg

Anime

Re: This device is currently registered to another user

Hi @Julia_DStv1 @Grace_DStv1 

It's still the same please.

What's the core issue?

And can't that be fixed to avoid all this?

New poster

Re: This device is currently registered to another user

Hi, can my device also be de-registered? 

Device ID: 2f021fbf-19e3-35b4-b827-6ff5b2c18e68

Moderator

Re: This device is currently registered to another user


@nqobani wrote:

may you please deregister these to devices for me 

Device ID: 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

Device ID: f0f6ca9f-cc90-34f2-b555-fc33c0ffa9a3

 
 

Hi @nqobani, only one device was successfully de-registered.

Can you send us the device ID screen-shot for this device so we can help de-register it:- 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

Extra

Re: This device is currently registered to another user

may you please deregister these to devices for me 

Device ID: 4e931c8f-c909-3cb2-aa3c-ffe4c057dc00

Device ID: f0f6ca9f-cc90-34f2-b555-fc33c0ffa9a3

 
 
New poster

Re: This device is currently registered to another user

Thanks Julia. Working fine now!

Moderator

Re: This device is currently registered to another user

That's strange, @JimmyNii. We're checking it out again. 

 

@Jmessian your device has been deregistered.

 

 

@Lion-O, you should be sorted now.