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This device is currently registered to another user

Anime

Re: This device is currently registered to another user

@Grace_DStv1 @Julia_DStv1 

Hello,

Still no response for me please.Screenshot_20190511-085140_DStv Now.jpg

 

Moderator

Re: This device is currently registered to another user

@UNagel, our techies are unable to find the device. Kindly send us the device ID screen-shot to help. 

Moderator

Re: This device is currently registered to another user

Hi @UNagel, on it. 

New poster

Re: This device is currently registered to another user

Good evening 

I am getting the same error on my device 

Device ID : 3793f61d-e36c-3df1-9798-232e409675f9

Moderator

Re: This device is currently registered to another user

We have successfully deregistered the device. 

New poster

Re: This device is currently registered to another user

Device ID is: 06d9171e-a97d-32ad-9fc1-8bf107c01cd5

 

*Please deregister this device so i can access DStv now.

20190429_223938.jpg

Moderator

Re: This device is currently registered to another user

Hi keelanerr. Please provide us with the Device ID so we can assist you. 

New poster

Re: This device is currently registered to another user

@TebogoM_DStv1 @Grace_DStv1 @Julia_DStv1

My device has only ever been once registered before to an account, then i deregistered it.

Now when I logged into a different account even though i deregistered it on my previous account, the message is showing.

Is there any possible way that you can register it on my new account instead on me doing it?

 

Anime

Re: This device is currently registered to another user

@TebogoM_DStv1 @Grace_DStv1 @Julia_DStv1 

Guys

It's back AGAIN. 

Can the source of these repeated errors not be fixed?

Or is it your system assigning multiple IDs to different devices of different users?

This is not acceptable. 

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Anime

Re: This device is currently registered to another user

Thank you, all is well now