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This device is currently registered to another user

Viewer

Re: This device is currently registered to another user

Hello. How did you manage to get your device ID on the Apple TV as I cannot get it
Moderator

Re: This device is currently registered to another user

@JimmyNii , looking into it. 

Anime

Re: This device is currently registered to another user

@Grace_DStv1 @Julia_DStv1 

Hello,

Still no response for me please.Screenshot_20190511-085140_DStv Now.jpg

 

Moderator

Re: This device is currently registered to another user

@UNagel, our techies are unable to find the device. Kindly send us the device ID screen-shot to help. 

Moderator

Re: This device is currently registered to another user

Hi @UNagel, on it. 

Highlighted
New poster

Re: This device is currently registered to another user

Good evening 

I am getting the same error on my device 

Device ID : 3793f61d-e36c-3df1-9798-232e409675f9

Moderator

Re: This device is currently registered to another user

We have successfully deregistered the device. 

New poster

Re: This device is currently registered to another user

Device ID is: 06d9171e-a97d-32ad-9fc1-8bf107c01cd5

 

*Please deregister this device so i can access DStv now.

20190429_223938.jpg

Moderator

Re: This device is currently registered to another user

Hi keelanerr. Please provide us with the Device ID so we can assist you. 

New poster

Re: This device is currently registered to another user

@TebogoM_DStv1 @Grace_DStv1 @Julia_DStv1

My device has only ever been once registered before to an account, then i deregistered it.

Now when I logged into a different account even though i deregistered it on my previous account, the message is showing.

Is there any possible way that you can register it on my new account instead on me doing it?