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This device is currently registered to another user

Anime

Re: This device is currently registered to another user

Hi @Julia_DStv1 

It WAS only one device.

It's back on now though.

Just hope it won't go off again like before.

Thanks.

Moderator

Re: This device is currently registered to another user

Hi @JimmyNii, are you having the issue on one device or all your devices? Kindly provide us with the Connect ID for the device which gives you the error. On the app, go to Settings. Manage Devices> Device ID. Please copy that and send this through to us. 

Anime

Re: This device is currently registered to another user

@Julia_DStv1 @Grace_DStv1 

Still waiting for a fix...

Moderator

Re: This device is currently registered to another user

Hi Ola. We have just deregistered your device. You should be sorted now. Let us know if you're sorted now? 

Ola
Extra

Re: This device is currently registered to another user

Please I am having same problem. I tried adding my iPad but the message was the device is currently registered to another user. Kindly help delete. Thanks15577841692101680540825810574769.jpg

 

15577841900218122465501546910268.jpg

 

Anime

Re: This device is currently registered to another user

@Grace_DStv1 

No please.

Same details working perfectly on another device

Highlighted
Moderator

Re: This device is currently registered to another user


@phddudlexxx wrote:
Hello. How did you manage to get your device ID on the Apple TV as I cannot get it

@phddudlexxx, Generally its options>manage devices>then click on the particular device you want ID for. Let us know. 

Moderator

Re: This device is currently registered to another user


@JimmyNii wrote:

@Grace_DStv1 

Still same error please.


@JimmyNii, did you change any of your details by any chance? Like your email address used on your DStv Connect.

Anime

Re: This device is currently registered to another user

@Grace_DStv1 

Still same error please.

Moderator

Re: This device is currently registered to another user


@JimmyNii wrote:

@Grace_DStv1 @Julia_DStv1 

Hello,

Still no response for me please.Screenshot_20190511-085140_DStv Now.jpg

 


@JimmyNii, device has been de-registered. Check and confirm.