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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Same problem - can you please deregister my device

New poster

Re: This device is currently registered to another user

Same problem

 

Re: This device is currently registered to another user

I receive the following message when I want to register my phone on the DSTV Now app. It used to work fine, but all of a sudden I receive this message. 

This device is currently registered to another user. Please logon with the previous user's credentials, go to DStv Now Settings, select Manage Devices and remove the device. Logout of the App and login with your credentials.

Any help will be appreciated.

New poster

Re: This device is currently registered to another user

Hi,

 

I am getting the same error.

 

Devide ID is ypJy5w3r53l2Vw6TzqZyU1ixB

 

Thanks

Moderator

Re: This device is currently registered to another user

Cool. Apologies for the glitch. 

Anime

Re: This device is currently registered to another user

Hi @Julia_DStv1 

It WAS only one device.

It's back on now though.

Just hope it won't go off again like before.

Thanks.

Highlighted
Moderator

Re: This device is currently registered to another user

Hi @JimmyNii, are you having the issue on one device or all your devices? Kindly provide us with the Connect ID for the device which gives you the error. On the app, go to Settings. Manage Devices> Device ID. Please copy that and send this through to us. 

Anime

Re: This device is currently registered to another user

@Julia_DStv1 @Grace_DStv1 

Still waiting for a fix...

Moderator

Re: This device is currently registered to another user

Hi Ola. We have just deregistered your device. You should be sorted now. Let us know if you're sorted now? 

Ola
Extra

Re: This device is currently registered to another user

Please I am having same problem. I tried adding my iPad but the message was the device is currently registered to another user. Kindly help delete. Thanks15577841692101680540825810574769.jpg

 

15577841900218122465501546910268.jpg

 

Anime

Re: This device is currently registered to another user

@Grace_DStv1 

No please.

Same details working perfectly on another device