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This device is currently registered to another user

SOLVED
New poster

Re: This device is currently registered to another user

Hi

 

please assist with this. My app was working fine but all of a sudden it gives this error. See attached image for device code

Moderator

Re: This device is currently registered to another user

Hi agentsmurf

 

Device has been successfully deregistered.

Re: This device is currently registered to another user

ADEA8B18-4AEC-4CCB-B3B3-D29F970AD772. Please help, i cannot find to which account this phone is registered.. please deregister.

Moderator

Re: This device is currently registered to another user

Hi Chillah

 

Device has been successfully deregistered.

New poster

Re: This device is currently registered to another user

5c1f9ee9-93a1-3853-9839-d96a25f7ee00 my device I'd. Please help

Moderator

Re: This device is currently registered to another user

Hi @Gabeforbes & @thabanir,

Please PM us your device ID so that we can assist further.

New poster

Re: This device is currently registered to another user

It’s still saying the same thing

Highlighted
New poster

Re: This device is currently registered to another user

Hi There, I get the same error on my device.

please dereguster it from any other account.

 

 

Moderator

Re: This device is currently registered to another user

Hi Desan. We have successfully deregistered your device. 

 

@Susi, please provide us with your Device ID and we'll be able to assist. To get the Device ID, login to the DStv Now app go to Settings> Manage Devices. 

New poster

Re: This device is currently registered to another user

How do I get mine deregisterd please help