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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

88e49af9-cfc2-3844-a746-d4a011d21acb

 

Please help me to deregister my device. I need to register my new device as the older one got stolen. I can't at the moment with a message popping up saying that the the device (brand new) has been registered somewhere else. 

 

 

Kindly help.... 

Re: This device is currently registered to another user

I have the same problem

Devices ID - b63173dd-27f0-331b-95bc-8cbbe8ed9e7c

Moderator

Re: This device is currently registered to another user

Hi sivendzaba. Please provide us with your Device ID. We'll assist. 

Community Manager

Re: This device is currently registered to another user

Hi @Zukile, we've deregistered your device. Please log back in and let us know how it goes. 

Extra

Re: This device is currently registered to another user

Same problem here: Device ID: d43e853a-457d-37f0-b716-0ad5d28e5d20

Extra

Re: This device is currently registered to another user

same problem here:

Device ID: d43e853a-457d-37f0-b716-0ad5d28e5d20

New poster

Re: This device is currently registered to another user

Also experiencing the same problem

New poster

Re: This device is currently registered to another user

 


@MorneV wrote:

I receive the following message when I want to register my phone on the DSTV Now app. It used to work fine, but all of a sudden I receive this message. 

This device is currently registered to another user. Please logon with the previous user's credentials, go to DStv Now Settings, select Manage Devices and remove the device. Logout of the App and login with your credentials.

Any help will be appreciated.


 

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New poster

Re: This device is currently registered to another user

Please de-register my device again? 

Device ID: 2f021fbf-19e3-35b4-b827-6ff5b2c18e68 

Fifth request...

Moderator

Re: This device is currently registered to another user

@YsterPiet @Wilfred1990 @W3rn3r Please check your PM for our response.