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This device is currently registered to another user

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Re: This device is currently registered to another user

@Julia_DStv1 

Please see attached. 

Moderator

Re: This device is currently registered to another user

Hi nmurray8. Sure. We need you to provide us with the Device ID. Please copy and paste it to us. 

New poster

Re: This device is currently registered to another user

@Julia_DStv1 

 

Can you please help to remove this device from all other devices? 

I tried the last 2 weeks with no success.

Moderator

Re: This device is currently registered to another user

Hi Heather12. We have successfully de-registered your device. The error should be cleared now.

New poster

Re: This device is currently registered to another user

Hi Julia, I’m having the same problem. The codes that are on the screen are:

LG TV 60UJ630V-TA

Hcn3YDpSEc26ofF51qCPe172U

 

please let me know if you can assist!

Moderator

Re: This device is currently registered to another user

Hi Mcebisi. Please go to the app, go to Settings> Device Settings> Device ID. Copy and paste the Device ID and send it through to us. We'll assist. 

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New poster

Re: This device is currently registered to another user

Please help and delete this device 

Moderator

Re: This device is currently registered to another user

Hi MichaelNel2104. We are not able to find the device with the provided Device ID. Kindly copy and paste the device ID from the app and send it through to us.

Re: This device is currently registered to another user

Same story here please deregister this device. No clue what other account it can be registered on.

 

9DEE706F-FSC4-4C94-BE67-ECC9CD186C85

 

thank you 

 

Moderator

Re: This device is currently registered to another user

Hi Daylen

 

Please provide us with your device ID so that we can assist further.