Hi Julia, I’m having the same problem. The codes that are on the screen are:
LG TV 60UJ630V-TA
please let me know if you can assist!
Hi Mcebisi. Please go to the app, go to Settings> Device Settings> Device ID. Copy and paste the Device ID and send it through to us. We'll assist.
Hi MichaelNel2104. We are not able to find the device with the provided Device ID. Kindly copy and paste the device ID from the app and send it through to us.