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This device is currently registered to another user

New poster

Re: This device is currently registered to another user

Hi,

 

I am having the same issue - DSTV Contact centre was not able to assist me.

 

Moderator

Re: This device is currently registered to another user

Hi ThaboQ. Please send us your DStv customer number, email address and contact number via Private Message. We'll send you a password reset. 

New poster

Re: This device is currently registered to another user

Did they help you 

Viewer

Re: This device is currently registered to another user

Hello can u please help me by clearing my DStv now user account I have forgotten the pins 

 

Moderator

Re: This device is currently registered to another user

@nmurray8 Please check your PM for our response. 

New poster

Re: This device is currently registered to another user

@Julia_DStv1 

Please see attached. 

Moderator

Re: This device is currently registered to another user

Hi nmurray8. Sure. We need you to provide us with the Device ID. Please copy and paste it to us. 

New poster

Re: This device is currently registered to another user

@Julia_DStv1 

 

Can you please help to remove this device from all other devices? 

I tried the last 2 weeks with no success.

Moderator

Re: This device is currently registered to another user

Hi Heather12. We have successfully de-registered your device. The error should be cleared now.

New poster

Re: This device is currently registered to another user

Hi Julia, I’m having the same problem. The codes that are on the screen are:

LG TV 60UJ630V-TA

Hcn3YDpSEc26ofF51qCPe172U

 

please let me know if you can assist!