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This device is currently registered to another user

SOLVED
Moderator

Re: This device is currently registered to another user

We have successfully de-registered your device. Let us know how it goes.

New poster

Re: This device is currently registered to another user

Please see attached screen shots.

Moderator

Re: This device is currently registered to another user

@KingShay This looks like an invalid device ID. Please confirm the device ID or send us a screenshot so that we can assist further.

New poster

Re: This device is currently registered to another user

Good day, I have the same problem, please deregister device id E83A824D4B5979B5

 

Thanks

Moderator

Re: This device is currently registered to another user

Hi @Relebogile16,

The device ID seems to be incorrect. Please confirm your device ID or send us the screenshot so that we can assist further.

New poster

Re: This device is currently registered to another user

 

9a3c435c-3736-3358-9980-0c4134fd5e60

Please deregister this device


New poster

Re: This device is currently registered to another user

 

9a3c435c-3736-3358-9980-0c4134fd5e60

Please deregister this device


Moderator

Re: This device is currently registered to another user

@Frikkie, we've responded to your PM. 

New poster

Re: This device is currently registered to another user

Good day

Can you please assist

Currently have 2 devices that says register to another account but not sure to which accounts it is connected.

Can you please remove them from any/all accounts

device ID’s is

- 9D0D0FF2-71DB-4CDA-BF71-E31B433136AF and - f6dbda5c-2fbb-3b81-9627-2a1d33da1897

Highlighted
Moderator

Re: This device is currently registered to another user

Hi Mcebisi. Please provide us with the Device ID so we can assist you.