Welcome to DStv Now

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

This device is currently registered to another user

SOLVED
Moderator

Re: This device is currently registered to another user

@KingShay You should be sorted now.

New poster

Re: This device is currently registered to another user

Good morning

 

I bought another device and have the same problem. Please see attached.

Device ID on screenshot.

 

Thanks again

Moderator

Re: This device is currently registered to another user

Cool.

New poster

Re: This device is currently registered to another user

Thank you very much. Its all good now.

Moderator

Re: This device is currently registered to another user

We have successfully de-registered your device. Let us know how it goes.

New poster

Re: This device is currently registered to another user

Please see attached screen shots.

Moderator

Re: This device is currently registered to another user

@KingShay This looks like an invalid device ID. Please confirm the device ID or send us a screenshot so that we can assist further.

New poster

Re: This device is currently registered to another user

Good day, I have the same problem, please deregister device id E83A824D4B5979B5

 

Thanks

Moderator

Re: This device is currently registered to another user

Hi @Relebogile16,

The device ID seems to be incorrect. Please confirm your device ID or send us the screenshot so that we can assist further.

Highlighted
New poster

Re: This device is currently registered to another user

 

9a3c435c-3736-3358-9980-0c4134fd5e60

Please deregister this device