This device is currently registered to another user

[JSP]

Hi Julia,

here is is the correct device id

X-C8B545D5-B3C4-496A-A71B-3C272CF75DEC

[Vincenzo]

Mine is working perfectly now. Thank you😃

[JSP]

Correction

 
X-C8B545D5-B3C4-496A-A71B-3C272CF75DEC

[Julia_DStv1]

Hi JSP. We aren't able to find the device with the provided Device ID. Please ensure that you copy and paste the ID exactly as it is on the app. We'll assist. 

[JSP]

Hi Julia,
Please assist to deregister this device:
X-C8B545D5-B3C4-496-A71B-3C272CF75DEC
Thank you

[JSP]

Hi Julia,

Please assist to deregister this device:

X-C8B545D5-B3C4-496-A71B-3C272CF75DEC

Thank you

[Julia_DStv1]

Please check our private message to you. 

[Vincenzo]

I have got an email notification from one of your own that it has been de-registered successfully. Kindly let me ensure about that before I get back. Thanks

[Vincenzo]

Hi Julia. This is the device ID. It is an Android phone.

7573546f-33a0-37eb-9042-7a7e85f53114